Livestreaming can be more network-intensive than regular streaming. We highly recommend you hop over to this page to test and make sure that your set-up can handle livestreaming:
HOW TO DISPLAY FULLSCREEN
You can go test fullscreen by clicking the icon in the lower right of the screen once the stream is playing.
HOW TO STREAM TO YOUR TV
You can also test livestreaming to your TV. Here are some tips to do so:
SUBMIT YOUR QUESTION
For shows with a Q&A session, you can submit your questions to the artist, here's how:
For our customers with hearing loss, here is how to enable closed captioning:
Please note that the Google Chrome browser is required.
If you get there prior to showtime, you will see a countdown on the screen. At this point, grab a drink and hang out until the show begins. The chatbox is open for conversations and live tipping.
Once the countdown timer is off, the show automatically plays LIVE. If not, hit refresh to ensure you are viewing the most updated version.
COMPUTER IS BETTER THAN PHONE OR IPAD
You can watch the livestream on your phone or iPad in fullscreen mode, but you can’t chat and watch at the same time. So we recommend watching on a computer for the best experience.
MAKE SURE YOU HAVE A GOOD INTERNET CONNECTION
Find a good spot that has a strong signal. We recommend a download speed of at least 30 Mbps.
If there are any playback issues during the livestream, try refreshing the page. If you have slow-speed internet or dial-up, this may not be the show for you.
If you’re experiencing a buffering issue, you can lower your bandwidth.
HOW CAN I WATCH IT ON MY TV?
At this time, you can cast it from your device or input the link into your device’s browser. Unfortunately, you will not be able to find it on smart TV apps.
WHAT HAPPENS IF MY STREAM FREEZES?
Please try refreshing your browser. If it is still frozen, test your internet connection. If the problem is with the stream, there will be a notification saying the stream is down on the video screen. To avoid any issues, we recommend that you restart your device before you begin the stream.
CAN I WATCH IT LATER?
The livestream will be available for re-broadcast for 48-hours after the live show.
WHAT’S THE REFUND POLICY?
STUCK? REACH OUT
If you get stuck, you can message our team in real-time by clicking Help on the upper right of your screen. We will respond right away.