Frequently Asked Questions

Learn more about RushTIx Interactive Livestream Experience

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26 articles in this collection
Written by Jill Bourque, CJ Escuadro, Jogie Balanquit and 1 other

What is RushTix?

Immersive experience!

Written by CJ Escuadro
Updated over a week ago

What is an immersive livestream?

Written by CJ Escuadro
Updated over a week ago

Is this a Zoom show?

Written by CJ Escuadro
Updated over a week ago

How does a RushTix interactive livestream work?

You'll receive a confirmation email along with the livestream link.

Written by CJ Escuadro
Updated over a week ago

Livestreaming Guide

How to Watch a RushTix Livestream

Written by Jogie Balanquit
Updated over a week ago

How can I access the livestream?

You will receive a link through our email system or on your RushTix account.

Written by Jogie Balanquit
Updated over a week ago

How do I play the livestream?

The livestream should play automatically at the designated time.

Written by CJ Escuadro
Updated over a week ago

What is the required internet connection speed to watch the show?

We recommend a speed of 30 mbps or higher for a flawless connection.

Written by CJ Escuadro
Updated over a week ago

What is the recommended browser to use?

Others work too, but we highly recommend Chrome.

Written by CJ Escuadro
Updated over a week ago

Channel Page Guide

A Detailed Guide on How to Watch a RushTix Livestream

Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream on my phone or iPad?

Yes, you absolutely can!

Written by CJ Escuadro
Updated over a week ago

Can I watch the livestream on my TV?

Yes, you can use your Phone, Chromecast, Roku, AppleTV or HDMI!

Written by CJ Escuadro
Updated over a week ago

What do I do if I can’t see anything or if the video is frozen?

Written by CJ Escuadro
Updated over a week ago

Closed Captions: Accessibility for People with Hearing Loss

How to enable closed captions on RushTix livestreams & How to cast to your TV

Written by Jogie Balanquit
Updated over a week ago

Picture-in-Picture Mode

How to Enable Picture-in-Picture on Chrome

Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream later?

Written by CJ Escuadro
Updated over a week ago

Can I screen record an event?

Screen recording of any RushTix livestream event is strictly prohibited.

Written by CJ Escuadro
Updated over a week ago

Can I cancel my booking?

We do not offer refunds, but you'll receive a credit to book another livestream if you cancel before the show.

Written by CJ Escuadro
Updated over a week ago

Can I buy/transfer a ticket to my friend?

Yes, just let us know!

Written by CJ Escuadro
Updated over a week ago

How do I use my Coupon Code?

Applying your Coupon Code

Written by Jogie Balanquit
Updated over a week ago

How do I reset my password?

Can't log in? Here's how to reset your password.

Written by Jill Bourque
Updated over a week ago

How do I update my credit card?

Here's the skinny on how to update your credit card.

Written by Jill Bourque
Updated over a week ago

Refund Policy

All sales from RushTix are final and non-refundable.

Written by Jill Bourque
Updated over a week ago

Are you hiring?

Yes, a career is waiting for you!

Written by Jogie Balanquit
Updated over a week ago

Any other questions?

Click Help button to get help right away.

Written by CJ Escuadro
Updated over a week ago

RushTix Live Video Call Experiences FAQ

Everything you need to know about your live video call experience.

Written by RushTix Feedback
Updated over a week ago