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Frequently Asked Questions
Frequently Asked Questions
Learn more about RushTIx Interactive Livestream Experience
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26 articles in this collection
Written by
Jill Bourque,
CJ Escuadro,
Jogie Balanquit
and 1 other
What is RushTix?
Immersive experience!
Written by
CJ Escuadro
Updated over a week ago
What is an immersive livestream?
Cool and fun!
Written by
CJ Escuadro
Updated over a week ago
Is this a Zoom show?
NO
Written by
CJ Escuadro
Updated over a week ago
How does a RushTix interactive livestream work?
You'll receive a confirmation email along with the livestream link.
Written by
CJ Escuadro
Updated over a week ago
Livestreaming Guide
How to Watch a RushTix Livestream
Written by
Jogie Balanquit
Updated over a week ago
How can I access the livestream?
You will receive a link through our email system or on your RushTix account.
Written by
Jogie Balanquit
Updated over a week ago
How do I play the livestream?
The livestream should play automatically at the designated time.
Written by
CJ Escuadro
Updated over a week ago
What is the required internet connection speed to watch the show?
We recommend a speed of 30 mbps or higher for a flawless connection.
Written by
CJ Escuadro
Updated over a week ago
What is the recommended browser to use?
Others work too, but we highly recommend Chrome.
Written by
CJ Escuadro
Updated over a week ago
Channel Page Guide
A Detailed Guide on How to Watch a RushTix Livestream
Written by
Jogie Balanquit
Updated over a week ago
Can I watch the livestream on my phone or iPad?
Yes, you absolutely can!
Written by
CJ Escuadro
Updated over a week ago
Can I watch the livestream on my TV?
Yes, you can use your Phone, Chromecast, Roku, AppleTV or HDMI!
Written by
CJ Escuadro
Updated over a week ago
What do I do if I can’t see anything or if the video is frozen?
Written by
CJ Escuadro
Updated over a week ago
Closed Captions: Accessibility for People with Hearing Loss
How to enable closed captions on RushTix livestreams & How to cast to your TV
Written by
Jogie Balanquit
Updated over a week ago
Picture-in-Picture Mode
How to Enable Picture-in-Picture on Chrome
Written by
Jogie Balanquit
Updated over a week ago
Can I watch the livestream later?
Yes!
Written by
CJ Escuadro
Updated over a week ago
Can I screen record an event?
Screen recording of any RushTix livestream event is strictly prohibited.
Written by
CJ Escuadro
Updated over a week ago
Can I cancel my booking?
We do not offer refunds, but you'll receive a credit to book another livestream if you cancel before the show.
Written by
CJ Escuadro
Updated over a week ago
Can I buy/transfer a ticket to my friend?
Yes, just let us know!
Written by
CJ Escuadro
Updated over a week ago
How do I use my Coupon Code?
Applying your Coupon Code
Written by
Jogie Balanquit
Updated over a week ago
How do I reset my password?
Can't log in? Here's how to reset your password.
Written by
Jill Bourque
Updated over a week ago
How do I update my credit card?
Here's the skinny on how to update your credit card.
Written by
Jill Bourque
Updated over a week ago
Refund Policy
All sales from RushTix are final and non-refundable.
Written by
Jill Bourque
Updated over a week ago
Are you hiring?
Yes, a career is waiting for you!
Written by
Jogie Balanquit
Updated over a week ago
Any other questions?
Click Help button to get help right away.
Written by
CJ Escuadro
Updated over a week ago
RushTix Live Video Call Experiences FAQ
Everything you need to know about your live video call experience.
Written by
RushTix Feedback
Updated over a week ago