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Frequently Asked Questions

Frequently Asked Questions

Learn more about the RushTix Livestreaming experience.

Jill Bourque avatar CJ Escuadro avatar Jogie Balanquit avatar +1
22 articles in this collection
Written by Jill Bourque, CJ Escuadro, Jogie Balanquit and 1 other

What is RushTix?

Legendary Comedy Livestreams
Jill Bourque avatar
Written by Jill Bourque
Updated over a week ago

How does RushTix livestreaming work?

Once you've booked a ticket, you'll receive a confirmation email along with the livestream link.
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Written by CJ Escuadro
Updated over a week ago

Closed Captions: Accessibility for People with Hearing Loss

How to enable closed captions on RushTix livestreams & How to cast to your TV
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

Picture-in-Picture Mode

How to Enable Picture-in-Picture on Chrome
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Written by Jogie Balanquit
Updated over a week ago

Why do you have a live studio audience?

Live audience helps the comedians!
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Written by Jogie Balanquit
Updated over a week ago

How can I access the livestream?

You will receive a link through our email system or on your RushTix account.
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Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream on my TV?

Yes, you can use Roku, Chromecast, AppleTV or HDMI!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Can I watch the livestream later?

Yes!
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Written by CJ Escuadro
Updated over a week ago

Refund Policy

All sales from RushTix are final and non-refundable.
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Written by Jill Bourque
Updated over a week ago

How do I play the livestream?

The livestream should play automatically at the designated time.
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Written by CJ Escuadro
Updated over a week ago

Can I screen record an event?

Screen recording of any RushTix livestream event is strictly prohibited.
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Written by CJ Escuadro
Updated over a week ago

How do I reset my password?

Can't log in? Here's how to reset your password.
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Written by Jill Bourque
Updated over a week ago

How do I update my credit card?

Here's the skinny on how to update your credit card.
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Written by Jill Bourque
Updated over a week ago

How do I use my Coupon Code?

Applying your Coupon Code
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Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream on my phone or iPad?

Yes, but for the best experience, we recommend computers over phones or iPad.
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Written by CJ Escuadro
Updated over a week ago

What do I do if I can’t see anything or if the video is frozen?

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Written by CJ Escuadro
Updated over a week ago

What is the recommended browser to use?

Others work too, but we recommend Chrome.
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Written by CJ Escuadro
Updated over a week ago

What is the required internet connection speed to watch the show?

We recommend a speed of 30 mbps or higher for a flawless connection.
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Written by CJ Escuadro
Updated over a week ago

Can I buy/transfer a ticket for my friend?

Yes, just let us know!
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Written by CJ Escuadro
Updated over a week ago

Are you hiring?

Yes, a career is waiting for you!
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Written by Jogie Balanquit
Updated over a week ago

Any other questions?

Click Help or the RED button to get help right away.
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Written by CJ Escuadro
Updated over a week ago

RushTix Live Video Call Experiences FAQ

Everything you need to know about your live video call experience.
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Written by RushTix Feedback
Updated over a week ago