Frequently Asked Questions

Learn more about RushTIx Interactive Livestream Experience

Jill Bourque avatar CJ Escuadro avatar Jogie Balanquit avatar +1
26 articles in this collection
Written by Jill Bourque, CJ Escuadro, Jogie Balanquit and 1 other

What is RushTix?

Immersive experience!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

What is an immersive livestream?

Cool and fun!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Is this a Zoom show?

NO
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

How does a RushTix interactive livestream work?

You'll receive a confirmation email along with the livestream link.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Livestreaming Guide

How to Watch a RushTix Livestream
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

How can I access the livestream?

You will receive a link through our email system or on your RushTix account.
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

How do I play the livestream?

The livestream should play automatically at the designated time.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

What is the required internet connection speed to watch the show?

We recommend a speed of 30 mbps or higher for a flawless connection.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

What is the recommended browser to use?

Others work too, but we highly recommend Chrome.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Channel Page Guide

A Detailed Guide on How to Watch a RushTix Livestream
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream on my phone or iPad?

Yes, you absolutely can!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Can I watch the livestream on my TV?

Yes, you can use your Phone, Chromecast, Roku, AppleTV or HDMI!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

What do I do if I can’t see anything or if the video is frozen?

CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Closed Captions: Accessibility for People with Hearing Loss

How to enable closed captions on RushTix livestreams & How to cast to your TV
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

Picture-in-Picture Mode

How to Enable Picture-in-Picture on Chrome
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

Can I watch the livestream later?

Yes!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Can I screen record an event?

Screen recording of any RushTix livestream event is strictly prohibited.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Can I cancel my booking?

We do not offer refunds, but you'll receive a credit to book another livestream if you cancel before the show.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

Can I buy/transfer a ticket to my friend?

Yes, just let us know!
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

How do I use my Coupon Code?

Applying your Coupon Code
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

How do I reset my password?

Can't log in? Here's how to reset your password.
Jill Bourque avatar
Written by Jill Bourque
Updated over a week ago

How do I update my credit card?

Here's the skinny on how to update your credit card.
Jill Bourque avatar
Written by Jill Bourque
Updated over a week ago

Refund Policy

All sales from RushTix are final and non-refundable.
Jill Bourque avatar
Written by Jill Bourque
Updated over a week ago

Are you hiring?

Yes, a career is waiting for you!
Jogie Balanquit avatar
Written by Jogie Balanquit
Updated over a week ago

Any other questions?

Click Help button to get help right away.
CJ Escuadro avatar
Written by CJ Escuadro
Updated over a week ago

RushTix Live Video Call Experiences FAQ

Everything you need to know about your live video call experience.
RushTix Feedback avatar
Written by RushTix Feedback
Updated over a week ago